Refund Policy
How refunds relate to enquiries made through this website versus commercial work carried out under a signed agreement.
Last updated: [INSERT DATE OF PUBLICATION]
This is a website policy draft. It is intended as a practical starting point and has not been reviewed by a qualified legal adviser. Please have it reviewed before relying on it as your published refund policy.
1. Website Enquiries Are Not Paid Orders
Submitting the project enquiry form on our Start a Project page, or otherwise getting in touch with us through this website, does not itself create a paid order, a purchase, or a binding commercial commitment on either side. An enquiry is simply the start of a conversation about a possible project. No payment is taken through this website, and nothing on this website functions as a checkout.
2. Commercial Terms Live in the Signed Agreement
Where a project moves forward, the specific commercial terms — including pricing, deposits, milestone payments, invoicing schedule, cancellation terms, and any refund arrangements — are defined separately in a signed proposal or agreement between ETECHTICS Software Solutions and the client. Those terms, not this page, govern what happens to any payment made in connection with an actual engagement. [INSERT REFERENCE TO STANDARD CONTRACT/PROPOSAL TEMPLATE ONCE FINALISED, IF APPLICABLE].
3. No Blanket Refund Rule on This Page
We do not promise refunds on this page, and we equally do not state a blanket "no refunds" rule here. Whether any amount paid under a specific engagement is refundable, in whole or in part, depends on the terms agreed in that engagement's signed agreement or proposal. [A GENERAL REFUND POSITION SHOULD ONLY BE STATED HERE AFTER LEGAL REVIEW AND ONCE STANDARD CONTRACT TERMS ARE FINALISED].
4. Cancellations
If you wish to cancel or change the scope of an active engagement, please contact us directly so we can discuss the options available under the terms of your specific agreement. General cancellation terms, where they apply, will be set out in that agreement rather than on this website.
5. Contact Us
Questions about a specific engagement, invoice, or potential refund should be directed to info@etechtics.com, referencing your project or agreement where possible.